Agent Survey

At Phillips Contracting, Inc., we take our clients and their needs very seriously. It’s important to us to earn your trust and confidence. That’s why we’re asking you to take a couple of minutes to complete this brief survey to let us know how you feel about our services in particular, and REO contractors in general. We hope you’ll let us know if there’s anything we could do to improve our relationship with you, our customers.

Your Name (required)

Your Email (required)

Your Brokerage

When preparing a Broker's Scope of Repairs, how do you go about choosing an REO repairs contractor for the job? (check all that apply)
Round robin (e.g. Fannie Mae)Previously worked with contractorGoogle searchDirectory search (Fannie Mae, Freddie Mac, other directory listing)Word of mouthOther:

When choosing an REO repairs contractor, what is the single most important thing you consider?
ReputationLength of time in businessLevel of communicationSpeed of workQuality of workPricingOther:

What is your biggest pet peeve when it comes to dealing with REO contractors?
Lack of communicationHigh pricesLength of time it takes to complete workQuality of workInadequate photo evidenceContractor attitudeOther:

How do you prefer to receive updates on an active bid or repair?

How frequently would you like to be updated on the status of a bid or repair?
DailyEvery other dayWeeklyOther:

Would you be interested in the ability to check the status of your bid or repair via an online tracking website?
YesNoNot sure

If you have used Phillips Contracting, Inc. for REO bids or repairs, in what ways could we improve our services?

In what ways is PCI meeting or exceeding your expectations?

How satisfied are you with the overall service that Phillips Contracting, Inc. delivers?
Very satisfiedSatisfiedNeutralDissatisfiedVery dissatisfiedDon't use PCI

How satisfied are you with the level of communication and updates you receive from PCI?
Very satisfiedSatisfiedNeutralDissatisfiedVery dissatisfiedDon't use PCI

Do you read the PCI blog?

Do you follow Phillips Contracting, Inc. on any social media sites? (check all that apply)

What sort of information or updates would you find useful for us to include in our blog or social media posts?

Please include any additional comments or questions you may have.

Posted in REO

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Thank you Erin as well for the detailed updates as we have moved along. Sometimes on our end we feel like we are in a black box and always have to ask for updates from the contractors (and don’t always get it), so your proactive approach is greatly appreciated. Please keep up the good work.
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